Terms & Conditions
Welcome to Pandora!
IMPORTANT: By using the site and our services, you automatically accept all of our terms and conditions listed below.
Use of Pandora Designs site
The main purpose of the site is to provide a better shopping experience to you, as our clients. The site works as an online presence of Pandora Designs, showcasing our unique designs & services as well as communicating with clients.
Pandora Designs holds the copyright to all the assets presented on this site, including but not limited to copy, images, logos & contents.
Hence, all the assets belong to Pandora Designs under the copyright laws and are prohibited to be used or reproduced without formal written permission.
Exchange & Refunds
Pandora’s goal is making your prescribed ideal event come true. Before the order(s) is placed, our team will work closely with you to ensure that you will get the most of our assistance, and you are happy with the final design.
We would kindly encourage you to request any changes to the final design before placing an order online as weoffer refunds, except in case the product(s) was faulty and cannot be fixed.
If there is any cancellation of the event, we DO NOT offer any refund in the case of the design(s) was custom made for you.
Product faulty & damaged
We work very hard on every single detail before the order placed until the final delivery stage. Every design is made, checked and packed with care before delivery.
To be eligible for exchange or refund in the case of the faulty of the product, the items must:
1. Contact us via phone/email to advise of the fault. You may be requested to send photographs of the faulty item
2. Return the item within 7 days from pickup date/delivery date
3. The item must be returned in it's original, unused condition with all accessories included.
Shipping and Delivery Charges