Orders, Deliveries, Payments & Returns
We require 3 weeks notice for all custom made garments. If you require your order urgently please Contact Us prior to placing your online order. Alternatively, you can call us to speak to one of our staff.
Our garments do not come in garment bags or boxes. If you wish to purchase a garment bag or box please call or email us so we can provide you with a quote and add this to your order.
All prices for our products and shipping are listed in Australian Dollars (AUD) and can be subject to change.
Fully assembled favours
Our favours and bomboniere come fully assembled. Every care is taken to courier these to you and packaged very carefully. However, we cannot accept responsibility for damaged goods in the event of careless couriers and deliveries. If you would like to book your own courier, please inform us prior to booking your shipment so that we can provide you with the dimensions and weight of the packages. You will also need to email us the courier labels to attach to your order. You will also need to ensure that couriers are booked within our business days and hours. We do not take any responsibility for your package once it leaves our store.
Please note that when you purchase a garment online, you are given an option to order from our standard sizes that range from 00 – 2. For large sizes, please contact us for a quote.
If you cannot find what you are looking for on our site, in any colours or designs, feel free to send us an email and we will be happy to try, source materials, and work on the customisation for you.
We can create a made-to-measure item that will require exact measurements, in this case, you will need to email us with the relevant information or you can visit our store with your child so that we could measure for you. Measurement appointments are via appointment only. For interstate customers, we also offer virtual measurement appointments upon request.
We welcome clients who have a creative vision and share our passion for creating something unique.
For more details or to make a consultation appointment, please visit Style Consultations.
Delivery information & freight
We ship international wide and use Australia post and various courier companies given the location of delivery.
If in the event your order exceeds in weight or is oversized and the shipping cost is greater than what you were quoted online, we will notify you via email to quote you accordingly.
Once your order leaves our store we take no responsibility for any delays caused by courier delays. We book our couriers based on their delivery timeframes, however unexpected delays with couriers can occur. To avoid any issues with delivery, please ensure that you place your order well in advance and allow up to 2 weeks for delivery delays. We do not offer refunds for orders that are not delivered to you within your required delivery period. We endeavour to finalise all orders within 5-7 business days for shipping from the date that the order is placed.
For more urgent orders, please contact us so that we can find the best express courier options for you. Additional charges apply for express shipments and delays may also occur with express shipments outside of our control.
For undelivered orders, our courier will leave a card for you to collect your parcel from their depot. In the event that you request a re-delivery - a re-delivery fee will apply.
Please also note that by placing an online order with delivery, that you agree that the shipment can be left at the address unattended. At the time of booking your courier we provide your email address to enable you to receive shipment updates, please ensure that you check your junk email folder in the event that the shipment notifications are being there via default.
Payments can be made online using the secure method of PayPal, direct debit or credit card.
Please note that we do not accept American Express.
All information is protected and treated as confidential.