Terms & Conditions

Welcome to Pandora! 

IMPORTANT: By using the site and our services, you automatically accept all of our terms and conditions listed below.

Use of Pandora Designs site

The main purpose of the site is to provide a better shopping experience to you, as our clients. The site works as an online presence of Pandora Designs, showcasing our unique designs & services as well as communicating with clients.

Pandora Designs holds the copyright to all the assets presented on this site, including but not limited to copy, images, logos & contents. 

Hence, all the assets belong to Pandora Designs under the copyright laws and are prohibited to be used or reproduced without formal written permission. 

Exchange & Refunds

Pandora’s goal is making your prescribed ideal event come true. Before the order(s) is placed, our team will work closely with you to ensure that you will get the most of our assistance, and you are happy with the final design. 

We would kindly encourage you to request any changes to the final design before placing an order online as we do not offer refunds, except in case the product(s) was faulty and cannot be fixed.

Event cancellations

If there is any cancellation of the event, we DO NOT offer any refund in the case of the design(s) was custom made for you.

Product faulty & damaged

We work very hard on every single detail before the order placed until the final delivery stage. Every design is made, checked and packed with care before delivery.

To be eligible for exchange or refund in the case of the faulty of the product, the items must:

1.  Contact us via phone/email to advise of the fault.  You may be requested to send photographs of the faulty item

2.  Return the item within 7 days from pickup date/delivery date

3. The item must be returned in it's original, unused condition with all accessories included.

Shipping and Delivery Charges

We try our best for the estimated courier fees to be close to the fees charged at the checkout, however additional delivery charges may apply once you have placed your order. 
If additional charges apply, you agree to pay any associated additional shipping charges.  We will provide you with the invoice of charges paid for courier services by Pandora Designs for your reference.  We try to minimise these charges as much as possible and ensure that we obtain competitive shipping/courier quotes at all times.